Shipping policy

Order processing
Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships.

Delivery times
Estimated delivery is 7–15 business days depending on your location. Our products are shipped directly from our global fulfillment partners, which lets us keep prices low and quality high. Delivery times are estimates and may vary due to carrier delays, customs, holidays, or peak demand.

Shipping cost
We offer free standard shipping on all orders.

Tracking
A tracking number is emailed once your order ships. Please allow 2–5 business days for tracking to update after dispatch.

Customs & import duties
For international orders, any customs fees or import duties are the responsibility of the customer and are not included at checkout.

Wrong or incomplete addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address, but contact us right away and we'll help where we can.

Lost or delayed packages
If your order hasn't arrived within 20 business days, contact us at support@auvra.com.co and we'll track it down or make it right.